Chrysalis Utah LLC
  • 30-Sep-2020 to Until Filled (MST)
  • Orem, UT, USA
  • 14.50-18.00
  • Hourly
  • Full Time

Medical, Dental, Life, Vacation, Sick Time.

Description: The focus of Chrysalis is serving and supporting individuals with intellectual and developmental disabilities to live a fulfilling life in the community. The IT Help Desk is the single point of contact for all office and administrative employees at Chrysalis. The Help Desk supports hundreds of users, in multiple offices located throughout Utah and Nevada. The Help Desk Manager's role is to be the main point of contact for end users by understanding their concerns, assisting in creating resolutions, and providing a positive experience for users at all levels of the process. The Chrysalis IT department is a very critical and small 4-person department that is essential to keep the company running, functioning and competitive. Each position in the department plays a key role and due to the size of the department this is an attendance sensitive position.

Essential Functions:

  • Respond to requests from users via instant message, email, phone, or online help desk system in an efficient and professional manner
  • Punctuality and regular/consistent attendance at the worksite are required and the employee must be able adhere to their workplace schedule in order to ensure proper support to the customers. Time off needs to be scheduled ahead of time for coverage reasons  
  • Perform initial troubleshooting ensuring prompt response and resolution
  • Provide remote-access support where needed
  • Manage and assign all tickets which are created in the Dell KACE Management Center
  • Manage and maintain Dell KACE Management Center inventory tracking, patch updates, and software distributions
  • Create and manage user accounts along with proper permissions in Active Directory
  • Perform initial Chrysalis default set up of all new desktops and laptops and provide them to the users as soon as possible
  • Perform minor hardware maintenance and checks on computers and other devices
Chrysalis Utah LLC
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